Shipping Policy

Dispatch Times

Dispatch times vary but we aim for one to two business days.

Delivery Aims

  • UK: 1 business day (aim)
  • USA: 3-5 business days
  • Canada: 5-10 business days
  • World: 10-20 business days

International shipping:

International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

Problem in transit?:

If your order didn't end up arriving, be sure to let us know as soon as possible!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we'd be happy to send you another order to the correct address, it will have to be at your cost.

If the shipping address was correct, get in touch with us at support@petromedia.co.uk noting your order number. We'll see what can be done.


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